PAXCESS New Robotic Pool Cleaner

SHIPPING POLICY

Does Paxcess offer free shipping?

Yes, Paxcess offers free shipping for all orders of $50.00 USD Mainland U.S. and UK Only. (This offer is not for recipients in Alaska, Hawaii, Puerto Rico, U.S.V.I., etc.)

Island State: Alaska, Hawaii, Puerto Rico, Micronesia, U.S. Virgin Islands, American Samoa, Armed Forces Pacific, Armed Forces Europe, Armed Forces Americas, Northern Mariana Islands.

Condition              Price
0-5KG                    $26
5-10kg                   $55
10-15kg                 $90
15-20kg                $115

How long does delivery take?

Orders will be submitted to our warehouse shipping system within 24-48 hours after we received payment. Packages generally arrive within 3~8 days.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

What countries do you ship to?

Currently, we only ship orders to the US.

How will my delivery be shipped?

We ship via UPS or FedEx, but does not deliver to P.O. Boxes. If you need USPS, please contact us to make up for the extra shipping. specified express requested is not allowed.

What can I cancel the order?

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out. Please contact customer support at support@paxcess.com to cancel the order.

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route.

How long does PRE-ORDER product delivery take?

Please note that the product marked on the pre-sale product page is expected to arrive in the warehouse. After the product arrives in our warehouse, we will arrange the shippment for you within 1~3 business days. And you will receive the email "A shipment from your order is on the way" after we upload the tracking number. If you cannot accept the estimated shipping time, please send an email to support@paxcess.com to contact us to cancel the order. We will cancel your order and refund it in full.

HANDLING TIME

We strive to get all orders received shipped out the same day. We ship on weekdays, Monday-Friday. We do not ship on Saturday or Sunday or on any holidays. Orders received Friday - Sunday will ship on the following Monday.

Shipping and Status Update

Order(s) will be shipped by Paxcess in the USA. When you place an order on paxcess.com website, you will receive a shipping information email automatically from Paxcess. Please check your email address. If you haven't found the email, please check your spam box and add Paxcess to your contact list.

If you have any questions, please contact us with support@paxcess.com or call us with phone (877) 756-8666 Mon-Fri 9AM-5PM (PST).